Your Rights

CareNZ has an established complaints process set in place.

Delivering addiction treatment is a delicate process. It often means been challenged on intrinsic beliefs that you have held true for many years. As with all change, it can be a painful process.

To ensure that your voice is valued on this journey, a set of client rights have been created by the Health and Disability Commissioner and these include:

• respect and privacy
• fair treatment
• options explained to you clearly
• access to all the information you need
• support, encouragement and guidance

If you experience any problems you can talk to your counsellor about how to make a complaint. However, if you’re not comfortable doing this, then you can go directly to the Health and Disability Commissioner by phoning 0800 112 233 or visiting the HDC website.